SHIPPING

COVID - 19

All deliveries unfortunately will take longer then usual, as our delivery company during this lockdown is being overworked. Sorry for this inconvenience, we have no control over this. The delay will only be 1-3 days, depending where you stay.

SHIPPING DESTINATION

Zouhar Designs ships anywhere in South Africa.

PROCESSING TIMES

Orders are processed Monday through Friday and are shipped within 48 hours of placement, excluding weekends and public holidays. Tracking information is sent via email on the day that orders are shipped out. Delivery is expected to take between 2-5 working days in South Africa.

SOUTH AFRICAN SHIPPING

Use fastway delivery company.

Rates:

  • Western Cape:   R60
  • Northern Cape:  R80
  • KwaZulu-Natal:  R80
  • Eastern Cape:    R80
  • North West:        R90
  • Gauteng:            R90
  • Free State:         R90
  • Mpumalanga:    R100
  • Limpopo:           R120

 

COLLECTION INFORMATION

Collect your package from Clara Anna Fontein Estate Durbanville. Collection times is sent to you once we have packaged your order as pick up times change every week. Other information will be sent to you on email regarding pick up.

We are closed on public holidays. Please note that if you have not received collection info, your order will not be packed and ready to collect. Your order number is necessary for collection.

Please email info@minizou.com to confirm pick up time, so we can meet you outside the estate.

 

ADDITIONAL INFORMATION

If you experience any difficulties while entering your shipping address during checkout or while you are creating an account, please email info@minizou.com with your full shipping address and contact phone number before you place your order so that an account can be set up for you.

If a change of address is made directly with your local post office, Aramax at any Pick n Pay or DHL, MINI ZOU will not be held responsible for any lost or misdelivered parcels. Requests for change of address must be made directly with MINI ZOU via our Customer Care contact service prior to your order being shipped.

If a customer error in shipping address is made during the checkout process (eg, incorrect/incomplete address), MINI ZOU reserves the right to charge a reshipment fee of R60 (standard shipping).

​MINI ZOU is not responsible for lost or stolen packages or packages delayed in transit.

The shipping cost for orders is non refundable.

 

CANCELLED ORDERS:
Delivery:
When a customer has not paid within 7 days of purchasing and asking for delivery we will cancel the order.
For pick up:
If we have not received any response within 7 days we will see it as a cancelled order.
We don't mind keeping an item on hold with pick up if you are away or unable to collect within the 7 days, but if it is prolonged from the agreed upon date we will cancel the order.